Terms of Service

By accessing or using TelePortUs ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to all terms, do not use the Platform. These terms apply to all users including healthcare providers and patients.

TelePortUs provides a browser-based, end-to-end encrypted video telehealth platform that connects healthcare providers with their patients for virtual consultations. The Platform facilitates secure video communication, appointment scheduling, and secure file exchange but does not provide medical advice, diagnosis, or treatment. Healthcare services are provided solely by licensed practitioners using the Platform.

Providers subscribe to TelePortUs under one of four plans: Monthly ($19/mo), 1 Year ($180/year, save 21%), 2 Year ($300/2 years, save 34%), or 3 Year ($360/3 years, save 47% — the best per-month value). A 3-month (90-day) free trial is provided to new providers. A valid credit card is required at signup but is never charged during the trial. At trial end, the selected plan begins and the card is charged automatically; if no plan was selected, the Monthly plan applies. All payments are processed securely by Stripe in Canadian dollars. TelePortUs never stores full card numbers. By subscribing, you authorize recurring charges for your selected plan until you cancel. Cancellation and refunds are governed by the Payment Policy and Refund Policy, which form part of these Terms. In summary: providers may receive a full refund of their first payment if they cancel within 7 days of that payment (where no consultations have been conducted); unforeseen health circumstances are reviewed on their merits; beyond the 7-day window, the Monthly plan is cancelled at the end of the current billing month with no money back, and multi-year plans continue for the paid term with no refund of the remaining term.

Healthcare providers using TelePortUs are responsible for: (a) maintaining valid professional licensure in the province where their patients are located; (b) obtaining informed consent from patients for telehealth services; (c) ensuring they comply with all applicable privacy laws including PHIPA, PIPEDA, and their regulatory college's telepractice guidelines; (d) maintaining appropriate professional liability insurance; (e) keeping their account credentials secure and confidential; (f) ensuring their patients understand how to use the Platform before starting a consultation.

Patients using TelePortUs agree to: (a) provide accurate personal and health information; (b) use the Platform only for legitimate healthcare consultations; (c) not record, screenshot, or share session content without explicit provider consent; (d) not share their access links with unauthorized individuals; (e) be physically located in a private space during consultations; (f) inform their provider if they experience technical difficulties.

TelePortUs is designed to comply with Ontario's PHIPA, federal PIPEDA, and Alberta/BC's PIPA. All personal health information is: (a) stored exclusively on Canadian servers; (b) encrypted in transit (TLS 1.3) and at rest; (c) protected by end-to-end encryption during video calls using a unique per-session key that is generated server-side, delivered only over authenticated channels, stored encrypted at rest, and destroyed when the session ends; (d) accessible only to authorized users through role-based access controls. We maintain an immutable audit log of all data access. Our full privacy practices are detailed in our Privacy Policy.

Providers may offer online appointment booking. Patients book from the provider's public page and receive email confirmations and reminders. Where a provider enables Google Calendar sync, appointment events are created in the provider's own Google Calendar; TelePortUs only accesses the calendar the provider authorizes, and only for the purpose of managing appointments. Providers may disconnect calendar sync at any time. Patients consent to receive appointment-related email communications when booking, and may opt out of non-essential communications at any time. Providers may generate unique, expiring visit links for appointments. Each link is single-use for the appointment it was created for, expires automatically, and is permanently invalidated (replaced) if the appointment is rescheduled — the old link stops working and a new link is issued. Visit links contain no patient-identifying information; they are credentials in their own right and should be shared only with the intended patient.

TelePortUs allows providers to upload files to their secure file vault, where they are encrypted at rest with AES-256-GCM before storage and decrypted only for the authorized provider. Providers may generate a secure share link for a file, which grants access to anyone in possession of the link (the link is the credential). Share links expire after 7 days or immediately upon revocation or file deletion; revoked or expired links return an 'unavailable' message and can no longer be accessed. Patients and other recipients open share links in any standard web browser — no account or app is required — and may preview images and PDFs or download the file. Files are retained only as long as needed (default maximum 90 days) and are then securely shredded — the stored bytes are overwritten before deletion, and the shred event is recorded in the immutable audit log. Providers may request early shredding of their files at any time. A file received via a share link is the responsibility of the recipient once downloaded to their own device; TelePortUs's secure-shred protections apply to files stored on TelePortUs's infrastructure.

TelePortUs offers providers an insurance pre-verification tool to check a client's coverage before an appointment across participating Canadian insurers (including TELUS Health, Pacific Blue Cross, and Medavie Blue Cross). By design, coverage checks store only an opaque client reference, the province, the insurer, and the result — policy numbers and dates of birth are used solely to perform the check and are never stored. Every check is recorded in the immutable audit chain. Where automated eligibility is not available for an insurer, TelePortUs guides the provider to the insurer's own portal to verify manually; TelePortUs never stores provider or patient portal credentials. Coverage results are informational and are not a guarantee of payment or coverage by the insurer; providers should confirm benefits directly with the insurer when billing depends on it.

TelePortUs may offer an optional AI-assisted scribe that drafts visit summaries. The AI scribe never activates without the client's informed consent: the provider sends a consent link from their dashboard, the client reviews plain-language terms and explicitly consents or declines, and the decision is recorded in the audit chain. Clients may decline at any time with no impact on their care. Transcripts and summaries are processed only after consent and are subject to the same encryption and retention protections as all other platform data. TelePortUs does not record consultation audio or video by default.

TelePortUs provides the Platform "as is" and "as available." While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We are not liable for: (a) service interruptions due to internet connectivity issues, maintenance, or unforeseen circumstances; (b) decisions made by healthcare providers based on consultations conducted through the Platform; (c) data loss resulting from user error or unauthorized account access; (d) any damages arising from use or inability to use the Platform. Our total liability is limited to the fees paid for the service in the 12 months preceding the claim.

Providers may terminate their account at any time by contacting support@totuslife.org or through their billing dashboard. We reserve the right to suspend or terminate accounts that violate these terms, including but not limited to: unauthorized access attempts, sharing of account credentials, use of the Platform for illegal purposes, or repeated infringement of others' privacy rights. Upon termination, your data will be retained for the period required by applicable law, after which it will be securely deleted or shredded.

These Terms of Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. TelePortUs operates across Canada and complies with applicable provincial consumer protection legislation in every province where providers use the Platform. Any disputes arising from these terms shall be resolved in the courts of British Columbia. Users who access the Platform from outside Canada do so on their own initiative and are responsible for compliance with local laws.

For questions about these Terms of Service, please contact us at:

General Inquiries: support@totuslife.org

Legal Notices: legal@totuslife.org

Billing & Refunds: refunds@totuslife.org

We aim to respond to all inquiries within 2 business days.