TelePortUsTelePortUsOur commitment to privacy, security, and regulatory compliance across Canada
TelePortUs is designed and operated in full compliance with Canadian federal and provincial privacy laws. We maintain these policy documents to ensure transparency about how we handle personal health information. Each policy is reviewed and updated regularly to reflect changes in legislation and best practices.
How we collect, use, store, and protect your personal health information in compliance with BC PIPA, Ontario PHIPA, PIPEDA, and all applicable provincial health privacy laws.
Rules, guidelines, and binding agreement governing the use of TelePortUs by healthcare providers and patients.
Defense-in-depth security architecture: end-to-end encryption, TLS 1.3, AES-256-GCM, Canadian data residency, and immutable audit logging.
How we obtain, document, and manage patient consent for telehealth services, including express and implied consent frameworks per provincial requirements.
Step-by-step procedure for detecting, assessing, reporting, and responding to privacy breaches involving personal health information.
Comprehensive plan for identifying, containing, eradicating, and recovering from security incidents affecting the TelePortUs platform.
How long we retain personal health information, when it is securely destroyed, and how we balance legal obligations with patient privacy rights.
Subscription plans, the 3-month free trial, Stripe payment processing, automatic billing, and QCAD stablecoin plans — in compliance with Canadian and provincial consumer protection law.
When refunds are available, how to request one, chargeback handling, and our commitments under BC's BPCPA and the consumer protection statutes of all provinces.
How to reach our Privacy Officer, file a privacy complaint, or exercise your rights under Canadian privacy legislation.